Whether it's a payment, account, game, or bonus issue, tk499's support team is always here to help.
Choose a topic and get straight to the relevant guides and answers
If you run into any issues on tk499, there are three ways to get help — pick whichever works best for you
Try to remember which page you were on, what you were trying to do, and when the issue started. A screenshot makes things even easier.
Look for the chat icon at the bottom of the screen. Tap it and an agent will connect with you within seconds.
Start by giving your username so the agent can pull up your account quickly, then clearly describe your issue.
Once your issue is resolved, a quick rating helps our support team keep improving.
Minor hiccups are a normal part of using any online platform. But when something goes wrong, not knowing where to turn or how to fix it can be genuinely frustrating. tk499This Help Center was built so you never have to run into that problem on tk499.
Many people in Bangladesh aren't yet used to getting online support in Bangla — and explaining a problem in English can be a real challenge. At tk499, live chat support is available in Bangla. Our agents understand Bangla and respond in Bangla. Whether you're in Dhaka, Chattogram, Sylhet, or Rajshahi, you'll always get help without any language barrier.
Tk499's support team works in three shifts — morning, afternoon, and night — so there's always a real person available on live chat, any time of day. We don't use AI bots; every response comes from a human agent. For complex issues, your case is escalated to a senior agent and you'll be notified when that happens.
If your balance doesn't update after a deposit, wait 15 minutes first — network delays can sometimes slow things down. If it still hasn't arrived, copy your transaction ID from your Mobile Pay/Nagad app and paste it into live chat. Our support team will check directly with the payment gateway and resolve it for you. For withdrawal issues, follow the same process — just provide the reference number of your withdrawal request.
KYC (Know Your Customer) is an account verification process — and it's there to protect you. It ensures no one else can open an account in your name and keeps your funds secure. On tk499, KYC may be required before your first large withdrawal. The process is straightforward and typically completed within 2–24 hours.
Tk499's goal is to resolve every issue as quickly as possible. Don't hesitate to reach out to our support team — no question is too small.
Go to Account Settings → open the Identity Verification section.
Take a clear photo of your NID or passport (front and back).
In some cases, you may be asked to take a selfie while holding your NID.
Typically completed within 2–24 hours. A confirmation will be sent to your email.
Answers to the most frequently asked questions, all in one place