Tk499 Terms & Conditions — The Complete Membership Guide

1General Terms & Definitions

These terms constitute a legal agreement between tk499 (hereinafter referred to as "we", "the platform", or "the site") and the user (hereinafter referred to as "you", "member", or "user").

Tk499 is an online gaming and betting platform operating under a Curacao eGaming license. By using our website or services, you agree to these terms and conditions.

• "Member" refers to any individual who is registered on tk499 and using its services.
• "Balance" refers to the real money held in a member's account.
• "Bonus Balance" refers to promotional funds that become withdrawable upon meeting the applicable conditions.
• "Wagering" refers to the betting requirement that must be met before a bonus can be withdrawn.

2Account Registration & Information Accuracy

To create an account on tk499, you must provide accurate and complete information in the registration form. Registering with false details is a violation of these terms and may result in account closure at any time.

• Each individual may register a maximum of one account.
• Your mobile number, email address, and payment details must be accurate.
• Any changes to account details must be verified through support.
• Keeping your login credentials secure is your responsibility — never share your password with anyone.
• If you notice any suspicious activity on your account, contact support immediately.

3Age Restriction & Eligibility

You must be 18 years of age or older to open an account and play at tk499. This is a strict rule with no exceptions.

If a member is found to be under 18 years of age, their account will be immediately suspended and all deposits and winnings will be forfeited.

4Deposit, Withdrawal & Payment Policy

Tk499 accepts payments via Mobile Pay, Nagad, Rocket, and bank transfer. All transactions are conducted in Bangladeshi Taka (BDT).

• Minimum Deposit: ৳500
• Minimum Withdrawal: ৳500
• Deposits are typically credited to your balance within 1–5 minutes.
• Withdrawals are typically processed within 3–30 minutes.
• Withdrawals will be processed to the same payment method used for the original deposit.
• Any transaction suspected of money laundering may be placed on hold pending investigation.

5Bonus & Promotion Terms

All bonus offers at tk499 come with specific terms. Claiming a bonus means you accept the terms attached to it.

• The wagering requirement for each bonus is clearly stated on the bonus page.
• Bonuses that reach their expiry date are cancelled automatically.
• Claiming bonuses across multiple accounts by the same person or from the same device is not permitted.
• Any bonus obtained through the use of a VPN or proxy will be considered void.
• The welcome bonus is available on the first deposit only, and once per person.

If bonus abuse is established, tk499 reserves the right to forfeit the bonus balance and any associated winnings.

6Gaming Rules & Fair Play

All games on tk499 must be played with integrity. The use of manipulation, bots, automation software, or any other dishonest methods is strictly prohibited.

• All slots and casino game outcomes are determined by certified RNG — completely fair.
• If a game session is unexpectedly interrupted, the system automatically refunds the bet amount.
• No winnings may be claimed in the event of a technical game error.
• Collaborative cheating (group manipulation) is strictly prohibited.

7Sports Betting Terms

Tk499's Sports Betting section lets you place bets on cricket, football, tennis, and many more sports. Specific terms apply to Sports Betting.

• Once a bet is confirmed, it cannot be cancelled or modified.
• If a match is abandoned, the bet amount is generally refunded.
• For live betting, the odds at the time of confirmation will apply in the event of any odds change.
• In an accumulator (parlay) bet, losing a single leg results in the entire bet being lost.
• Tk499 reserves the right to void bets showing suspicious patterns linked to match fixing.
• Tk499 reserves the right to set betting limits on any event.

8KYC — Identity & Address Verification

As part of its security and legal obligations, tk499 may request KYC (Know Your Customer) information from any member at any time. This is typically required before processing a withdrawal.

• Front and back photos of your National ID (NID) or passport.
• Selfie holding your NID may be required.
• Once KYC documents are submitted, verification is generally completed within 2–24 hours.
• Withdrawals will be held pending until KYC is complete.

9Security & Account Protection

The security of your account is a shared responsibility between you and tk499. We provide system-level protection — you are responsible for staying vigilant on your end.

• Use a strong password and update it regularly.
• Keep Two-Factor Authentication (2FA) enabled.
• If you notice any suspicious login or account activity, report it to support immediately.
• Beware of phishing emails and fake tk499 sites — always verify you're on the correct domain.

10Privacy & Data Protection

Your personal information at tk499 Privacy Policy collected and retained in accordance with our policy. We do not sell your information to third parties.

• All data is secured with 256-bit SSL encryption.
• Payment information is handled in accordance with PCI DSS standards.
• Information may be shared with authorities when required by law.

11Responsible Gaming Policy

Tk499 is committed to responsible gaming. We have a number of safeguards in place to ensure entertainment never turns into addiction.

• Option to set deposit limits.
• Self-Exclusion option — from 1 week up to permanent.
• Reality Check — periodic reminders of how long you have been playing.
• Access by anyone under 18 is strictly prohibited.

Learn more about Responsible Gaming Responsible Gaming View page.

12Account Suspension & Closure

Tk499 may suspend or permanently close any account at any time for the following reasons:

• Operating multiple accounts.
• Providing incorrect or false information.
• Bonus abuse or manipulation.
• Use of bots or automated software.
• Suspected money laundering or fraudulent activity.
• Misconduct toward other members or staff.

13Limitation of Liability

Tk499 is not liable for the following:

• Losses caused by a game being interrupted due to internet connectivity issues.
• Any issues caused by software problems on your device.
• Any loss resulting from your password being accessed by a third party.
• Circumstances beyond our control (Force Majeure), such as natural disasters.

However, if a technical fault directly causes a loss for a member, tk499 will make every reasonable effort to resolve the issue.

14Changes, Disputes & Contact

Tk499 reserves the right to modify these terms and conditions, in part or in full, at any time. A notice will be posted on the website prior to any changes taking effect.

If a dispute arises, please contact our support team first to seek a resolution. If the matter cannot be resolved through support, you may escalate your complaint to the Curacao eGaming authority.

• Contact email: support@tk499.biz
• Live Chat: Available 24/7 on the site
• Help Center — Frequently Asked Questions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.